Director, Merchandising

Calabasas, CA (Los Angeles Area)

Do you have the marketing, analytic and leadership skills to help us take a dynamic, successful business to yet another level? We’re growing fast, and we’re looking for the best talent to grow with us.

Who We Are:

Through our network of websites and mobile apps, PlanetArt gives consumers the opportunity to design personalized products like holiday cards, photo canvases and personalized gifts that are professionally made on demand. We provide consumers with unmatched tools and content and an unparalleled end-to-end customer experience that result in high-quality and meaningful finished products and memorable celebrations of life events. We are the fastest growing company in our space, with billions of products shipped, undertaking an average of one transaction every second.

Said simply, at PlanetArt we provide products that allow our customers to forge tighter relationships with family and friends. We believe a greeting card can form a meaningful connection, a photo can preserve a precious memory, a coffee mug can start a conversation, and a T-shirt can ignite a movement.

What You’ll Do:

As Director, Merchandising, you will be responsible for developing, maintaining and evolving the strategy for our websites. Experience with online consumer-facing products (whether websites or mobile apps), paired with a deep understanding of user experience, is a must.

  • Aid in development of strategic direction for one or more websites
  • Determine composition of product line and direct ideation of new product initiatives
  • Use data analysis to determine product pricing and discount structure
  • Determine and implement promotional plans for products and direct merchandising strategy, including where products are promoted on site
  • Manage marketing programs to maximum efficiency
  • Use data to drive KPIs such as site conversion and average order value
  • Ensure product quality and the best possible customer experience
  • Determine priorities for the development roadmap, including the addition of new features to our websites
  • Manage and ensure the high-quality execution of initiatives from conception through delivery, including gathering requirements, defining business rules and architecting the customer journey on our websites
  • Draw insights from experiments, usage data, and user studies to prioritize initiatives
  • Work with the engineering and design teams to estimate, implement and build features and ensure that we're always working on the highest-priority projects
  • Monitor analytics for our brands, draw conclusions about pain points and needed improvements to incorporate into a backlog that results in revenue-based prioritization
What You Should Have:
  • 5+ years of experience in a Senior Merchandising or Product Management role
  • Bachelor’s degree in a related field
  • You're detail-oriented, process-driven, and organized, and are able to stay two steps ahead of the work your team is doing
  • You're analytical, and prefer to make data-driven (rather than gut) decisions
  • You are data-driven and have a passion for excellent web and e-commerce customer experience
  • You hold yourself and others around you to very high standards
  • Passion for building a business that will make a positive impact on the world!
Our Mobile Apps:
  • FreePrints®: The world’s favorite way to print photos (US and 11 other countries)
  • FreePrints Photobooks®: Make photo books in just minutes – fast, convenient and free (US and 11 other countries)
  • FreePrints Photo Tiles®: Get your favorite photos off of your phone and onto your wall (US and 10 other countries)
  • FreePrints Gifts®: A free personalized gift every month (US)
  • FreePrints Cards™: One free greeting card every month (UK)
  • Ink Cards™: The easiest way to mail one-of-a-kind greeting cards (US)
  • Postagram: Luxe photo postcards, straight from your phone (US)
Our Websites:
  • Simply to Impress®: The leader in luxe card and stationery designs (US, UK)
  • Personal Creations®: The ecommerce leader in personalized gift products (US, UK)
  • PhotoAffections®: Affordable, high-quality cards and photo gifts (US)
  •®: The best gift ideas for every occasion (US)
  • CafePress®: The world’s largest marketplace for custom products (US, Canada, UK, Australia)
  • CanvasWorld®: Museum-quality canvas prints (US)
  • MyCustomCase™: Accessorize your life with stylish custom cases (US)
  • Snapfish®: Preserve memories with the leader in photo products (France, Germany, Italy)
How to Apply:

If you would like to work in a creative, collaborate, high-growth environment, PlanetArt’s Director, Merchandising role may be for you!

Please submit your resume and cover letter. Be sure to tell us why you think you’re the perfect candidate!

We look forward to hearing from you!